Return Policy

Our custom-made and personalized signs are hand made to order according to the customer's specific requirements, and cannot be returned for a refund unless the products are damaged or defective upon arrival.

Neon Kiss Signs™ offers returns and refunds for products purchased from our online store with the following conditions:

  • All products are unopened and in their original condition
  • The return is within 28 days of purchase

* Store products do not include any personalized or customized signs. Customized and personalized items are not eligible for returns or refunds.

Return shipping costs:

  • If your sign is faulty Neon Kiss Signs™ will cover the cost of return shipping.
  • If you have changed your mind, return shipping is not covered and will be at the cost of the customer.

Please contact us to organize a return.

Warranty:

Neon Kiss Signs™ indoor products include a 1 year warranty which covers electrical components when used appropriately. Neon Kiss Signs™ outdoor products include a 3 month warranty which covers electricity components when used appropriately.

Covered Items: This warranty covers defects in materials and workmanship of the neon sign during the Warranty Period. It applies only to the original purchaser and is non-transferable.

Warranty Claims:

To initiate a warranty claim, you must notify us and provide us with a detailed description of the issue, along with supporting evidence such as photographs or videos.

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt, when submitting your warranty claim.
  • Return of Defective Product: If we determine that a return is necessary, you will be provided with instructions for returning the defective product to us. The return shipping costs may be covered by us, depending on the circumstances.

Warranty Remedies:

  • Repair or Replacement: Upon receipt of the defective product, we will evaluate the issue and, at our discretion, either repair or replace the neon sign with a new or refurbished unit of equal or similar value.
  • Shipping Costs: We will cover the shipping costs associated with returning the repaired or replaced product to you within the original shipping destination.

Exclusions and Limitations

  • Negligence or Misuse: This warranty does not cover damages resulting from negligence, misuse, improper installation, unauthorized modifications, accidents, or acts of nature.
  • Normal Wear and Tear: This warranty does not cover normal wear and tear, including but not limited to fading of colors, minor cracks, or changes in brightness, which may occur over time.
  • Third-Party Products or Services: This warranty does not cover any issues arising from the use of third-party products or services in conjunction with our neon sign.
  • Alterations or Repairs: Any alterations or repairs performed on the neon sign by unauthorized personnel will void this warranty

For more information, please visit our Terms & Conditions page.