Terms and Conditions

Privacy Policy 

At Neon Kiss Signs™, we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website or interact with our services. By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect:

  • Personal Information: We may collect personal information from you, such as your name, email address, shipping address, and phone number, when you place an order, create an account, or contact us for support. We collect this information solely for the purpose of fulfilling your orders, providing customer support, and improving our services.
  • Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, and device information, through automated technologies (e.g., cookies and web beacons) when you visit our website. This information is used to analyze trends, administer our website, track user movements, and gather demographic information to improve our website and services.

Use of Information:

  • Personal Information: We use your personal information to process your orders, communicate with you regarding your orders and inquiries, and provide you with information about our products, promotions, and updates if you have opted to receive such communications. We may also use your personal information for internal purposes such as data analysis, improving our website and services, and ensuring the security of our systems.
  • Non-Personal Information: Non-personal information is used for statistical and analytical purposes to understand how users interact with our website, to personalize your experience, and to improve our services and marketing efforts. This information is aggregated and does not personally identify you.

Sharing of Information:

  • Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These service providers have access to the information necessary to perform their functions but are obligated to maintain the confidentiality and security of your information.
  • Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose your information to enforce our policies, respond to claims or protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred or disclosed as part of the transaction. We will take steps to ensure the confidentiality of your personal information and notify you before transferring it to another entity.

Security:

  • Data Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We employ industry-standard security practices and technologies to safeguard your information, including secure socket layer (SSL) encryption for sensitive data transmission.
  • Payment Processing: We do not store credit card or payment information on our servers. All payment transactions are securely processed through trusted third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI-DSS).

Your Choices:

  • Account Information: You can review, update, or delete your account information by logging into your account or contacting us directly. Please note that we may retain certain information as required by law or for legitimate business purposes.
  • Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in the emails or by contacting us directly. However, please note that even if you opt out, we may still send you non-promotional communications related to your orders or account.

Children's Privacy:

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided below:

Neon Kiss Signs™- info@neonkisssisgns.com

By using our website or providing us with your personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Return Policy

Our custom-made and personalized signs are hand made to order according to the customer's specific requirements, and cannot be returned for a refund unless the products are damaged or defective upon arrival.

Neon Kiss offers returns and refunds for products purchased from our online store with the following conditions:

  • All products are unopened and in their original condition
  • The return is within 28 days of purchase

* Store products do not include any personalized or customized signs. Customized and personalized items are not eligible for returns or refunds.

Damage during transit: 

In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. Damage must be reported within 48 hours of delivery of your neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 48 hour claim period please send an email to info@neonkisssigns.com with all of the following:

  • A clear photo of the damage to the sign,
  • An unboxing video 
  • Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 
  • and a clear photo of the shipping label on the box.

Return shipping costs:

  • If your sign is faulty Neon Kiss Signs™ will cover the cost of return shipping.
  • If you have changed your mind, return shipping is not covered and will be at the cost of the customer.

Please contact us to organize a return.

Warranty

Thank you for purchasing a neon sign from our online store. We are committed to providing you with high-quality products. This warranty sets forth the terms and conditions under which we agree to repair or replace any defective neon sign purchased from us. Please read this warranty carefully.

Neon Kiss Signs™ indoor products include a 1 year warranty which covers electrical components when used appropriately. Neon Kiss Signs™ outdoor products include a 3 month warranty which covers electricity components when used appropriately.

Warranty Coverage:

Covered Items: This warranty covers defects in materials and workmanship of the neon sign during the Warranty Period. It applies only to the original purchaser and is non-transferable.

Warranty Claims:

To initiate a warranty claim, you must notify us and provide us with a detailed description of the issue, along with supporting evidence such as photographs or videos.

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt, when submitting your warranty claim.
  • Return of Defective Product: If we determine that a return is necessary, you will be provided with instructions for returning the defective product to us. The return shipping costs may be covered by us, depending on the circumstances.

Warranty Remedies:

  • Repair or Replacement: Upon receipt of the defective product, we will evaluate the issue and, at our discretion, either repair or replace the neon sign with a new or refurbished unit of equal or similar value.
  • Shipping Costs: We will cover the shipping costs associated with returning the repaired or replaced product to you within the original shipping destination.

Exclusions and Limitations:

  • Negligence or Misuse: This warranty does not cover damages resulting from negligence, misuse, improper installation, unauthorized modifications, accidents, or acts of nature.
  • Normal Wear and Tear: This warranty does not cover normal wear and tear, including but not limited to fading of colors, minor cracks, or changes in brightness, which may occur over time.
  • Third-Party Products or Services: This warranty does not cover any issues arising from the use of third-party products or services in conjunction with our neon sign.
  • Alterations or Repairs: Any alterations or repairs performed on the neon sign by unauthorized personnel will void this warranty.

Design & Specifications

Sizes listed on our website are approximate and may not be exact. The size of your sign may not be exact. The color of your sign may vary slightly to what is shown on our website.

Shipping

Orders take 10-14 business days, including shipping.

Shipping Costs: 

Shipping costs are added at checkout and are calculated according to your country and city.

Delivery Address: 

It is your responsibility to provide accurate and complete delivery  address details during the ordering process. Neon Kiss Signs™ will not be held responsible for any undelivered or misdirected shipments resulting from incorrect shipping information provided by you. 

International Shipping: 

For international orders, additional custom duties, takes, or fees may apply upon delivery. These charges are the responsibility of the recipient and may vary depending on the destination and country’s regulations. Neon Kiss Signs™ is not responsible for any customs-related fees or delays. 

* It is important to note, once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.

Exceptions: 

  • If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
  • The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases. 
  • There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
  • If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location. 

Damage during transit: 

In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. Damage must be reported within 48 hours of delivery of your neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 48 hour claim period please send an email to info@neonkisssigns.com with all of the following:

  • A clear photo of the damage to the sign,
  • An unboxing video 
  • Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 
  • and a clear photo of the shipping label on the box.

Lost, Stolen & Missing Signs/ Package:

Neon Kiss Signs™ takes all mandatory measures for secured delivery to our customers. We ship via DHL Express which requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, Neon Kiss Signs™ will take no responsibility for lost, missing, or stolen items that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.  

More Information

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