Happy Birthday

Orders take 10-14 business days, including shipping.

Shipping Costs: 

Shipping costs are added at checkout and are calculated according to your country and city.

Delivery Address: 

It is your responsibility to provide accurate and complete delivery  address details during the ordering process. Neon Kiss Signs™ will not be held responsible for any undelivered or misdirected shipments resulting from incorrect shipping information provided by you. 

International Shipping: 

For international orders, additional custom duties, takes, or fees may apply upon delivery. These charges are the responsibility of the recipient and may vary depending on the destination and country’s regulations. Neon Kiss Signs™ is not responsible for any customs-related fees or delays. 

* It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.

Exceptions: 

• If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
• The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases. 
• There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
• If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location. 

Damage during transit: 

In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. Damage must be reported within 7 days of delivery* of your neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy. 

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to info@neonkisssigns.com with all of the following:

• A clear photo of the damage to the sign,
• An unboxing video 
• Clear photos of the box & any damage to the outer box (From multiple directions including all the sides), 
• and a clear photo of the shipping label on the box.

Lost, Stolen & Missing Signs/ Package:

Neon Kiss Signs™ takes all mandatory measures for secured delivery to our customers. We ship via DHL Express which requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, Neon Kiss Signs™ will take no responsibility for lost, missing, or stolen items that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature. 

For more information, please visit our Terms & Conditions page.